Legal

Data Protection Information Obligations

For the Fulfilment of Information Obligations under Data Protection Law

1. General Principles

This privacy policy applies to all persons who use the services of RITTISBERGBLICK HOTEL GMBH., Vorberg 613 – 618, A-8972 Ramsau am Dachstein, T +43 (0)3687 21705, E info@rittis.com, hereinafter referred to as RITTIS ALPIN CHALETS DACHSTEIN. It informs you about the nature, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and endeavour to comply precisely with the statutory requirements for the processing of your personal data (EU Regulation No. 679/2016 (DSGVO), DSG 2000, DSG 2018 and TKG 2003). All your personal data are processed on this basis. The controller responsible for data processing is Rittis Alpin Chalets, Klaus Walcher; his representative is Natallia Schmidt. Both can be contacted at the company's registered office specified above.

Our data protection coordinator is Klaus Walcher, T +43 (0)3687 21705, E info@rittis.com.
By using our services and giving consent within the meaning of this policy, you confirm that you have reached the age of 14 and are able to give valid consent, or that valid consent from your parent or legal guardian or your court-appointed guardian has already been obtained.

2. Information pursuant to Art 13 DSGVO

Your personal data, in particular

your master data (surname, first name, address, email address, mobile, telephone and fax number, date of birth, customer number), as well as language and vehicle registration number,
the data in travel documents (passport number, passport details, date of birth, issuing authority, validity period, nationality) and identification documents (identity card, driving licence, etc., including the issuing authority and validity period),
the data concerning the payment method and in connection with payments, in particular with EC cards, credit cards and bank cards,
the length of stay you have requested, as well as destinations, hotels, contact persons, terms, special services, health data, frequent flyer number and personal preferences that you disclose to us in connection with the stay, and
special categories of data such as health data, as well as data concerning special needs and marriage/partnership,

are required for our services. These also include bookings for travel, tour guides, catering, rental vehicles, transfers, registration procedures, insurance, events, tours, accreditations, vouchers including the creation of customer records, billing and its verification (B2B, B2C, FIT), ticket bookings, and the issuance of the Schladming-Dachstein Sommercard, Ramsauer Gästecard or Ramsauer Wintercard.

These data are therefore stored and processed by us for these purposes and, where necessary, transferred to third parties with whom we cooperate to provide the most effective and best possible service for our customers – these may also include service providers in third countries acting as processors, software and agency service providers and similar organisations.

We do not use profiling or automated decision-making.

The legal bases for these data processing operations are

the fulfilment of our pre-contractual and contractual obligations towards you,
consent obtained from you,
statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contractual matters, registration requirements, legal disputes, insurance matters, as well as § 96 TKG and
our legitimate interests (e.g. improving our customer service, including in the area of direct advertising, or safeguarding our own legal interests).

The storage period is determined by the duration of our business relationship, the consent you have given and, beyond this, the statutory retention requirements and legal obligations applicable to us. We emphasise that, in the case of regular cooperation, we endeavour, in order to provide the best possible customer service, to know the customer wishes you have already communicated to us well enough to ensure your ongoing and lasting satisfaction.

3. Our Websites

When you access our website, your access data are automatically collected and stored. These access data may include, in particular, the page accessed, the files viewed, the date and time of access, the user's IP address, data concerning the accessing computer, in particular its browser and operating system, as well as the volume of data and the notification of successful access. We use these access data for internal statistical purposes to ensure the security of our offering and to optimise it. If an unlawful act is suspected, the access data are evaluated to preserve evidence.

By entering your personal data into one of our contact forms, you consent to their transmission to us and their storage and processing by us for the duration of our handling of this specific enquiry. This applies in particular to your enquiries via contact form, chat and emails that you send to us. We require these data to process your enquiry and, in these cases, also store your IP address for the purpose of preserving evidence. The data are stored for as long as this is necessary to handle any supplementary or subsequent questions raised by you or us.

If you create a web account with us, we make your contractual data available to you online. You must keep your access credentials safe and ensure that no unauthorised persons access the account. We accept no liability whatsoever for unauthorised access attributable – even if only in part – to misconduct on your part.

Your account data are transmitted only via an encrypted internet connection (https). We accept no liability for the loss of data or access to your data by third parties if we have complied with the security measures required by the state of the art.

The legal bases for this data processing are your consent, our pre-contractual and contractual obligations towards you, our legitimate interests and legal obligations of all kinds, and § 96 TKG.

4. Newsletter

You are free to subscribe to our newsletter. Registration, for which you must provide your email address and give your consent to receive the newsletter, can only become effective once you confirm a registration link received by email or tick the box under “yes, I would like to receive the newsletter” on the homepage itself. To enable us to provide you with targeted information in the newsletter that is of particular interest to you, you may also choose, when registering, to provide details of specific interests, reference dates, locations and regions, and the like.

Every newsletter you receive contains all the information required to unsubscribe from the newsletter. For more information about our newsletters, please contact us at info@rittis.com. We will be happy to help.

The content of our website has been carefully prepared and checked several times; however, we accept no liability for the currency, accuracy or completeness of the information provided. Claims for damages arising from the use or non-use of the information or from the use of incorrect or incomplete information are excluded. All offers are subject to change and non-binding. We reserve the right to change, supplement or delete the offering or parts thereof without separate notice, or to suspend publication of the website temporarily or permanently.

The content and programming of our website are protected by copyright and related rights. Any reproduction – including extracts – and communication to the public, in particular the copying of texts, graphics and photographs, is prohibited without our prior written consent.

5. Transfer to Third Parties / Obligations of Processors

Your personal data may, under certain circumstances, be transferred by us

within the company, taking account of the permissible purposes of use,
to processors (e.g. for our electronic advertising in the form of newsletters), as well as to third parties whose involvement is required to provide the services you request, all of whom have undertaken towards us to comply with the applicable data protection standards,

Should compliance with European data protection standards not be possible – for example because standard contractual clauses, adequacy decisions or certifications are not assured in the specific case – we will inform you in good time and also obtain the necessary consent from you. For further information, please contact us at info@rittis.com.

6. Cookies and Tracking Services

We use cookies, which are small text elements used to store information in web browsers. Cookies are recognised the next time you visit our website and contribute significantly to speeding up loading processes and making the use of our offerings convenient for you. The information about you recognised and stored by cookies serves to recognise you again, but also to analyse your user behaviour. It is stored on the server of the respective provider, which, as a processor, has undertaken towards us to comply with the applicable data protection standards.

After you have visited our website, cookies remain stored on your device unless you refuse this from the outset or actively delete the cookies. Actively disabling cookies may impair the functionality of our websites for you. You can also prevent cookies from being stored by configuring your browser software accordingly. However, please note that in this case you may not be able to use all the functions of our website.

You can also prevent the data generated by the cookie and relating to your use of the website (including your IP address) from being forwarded to Google and processed by Google by downloading and installing the browser plug-in available on the website google.com. However, the plug-in is only available for certain browser programs.

We also use third-party content on our website to make our internet presence as informative and convenient for you as possible. This includes, for example, Google-Maps, RSS feeds or Youtube. These third-party providers receive your IP address for technical reasons. We have no influence over the use of these data by the third-party provider. In this respect, we refer you to the privacy policies of the respective providers.

We use Google Analytics, a web analytics service provided by Google Inc. 1600, Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies. The information generated by the cookie about your user behaviour is generally transmitted to a Google server in the USA and stored there. Your IP address is first truncated within the European Union and thereby anonymised or at least pseudonymised. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there.

Google uses this information to evaluate your use of the website, compile reports on website activities and provide the website operator with further services relating to website use and internet use. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.

In this context, please also refer to Google's privacy policy, in particular the information available at the following two links:

We use Facebook social plug-ins from the social network Facebook, operated by the companies Facebook Ireland Limited, 4 Grand Canal Square Dublin 2, Irland, and Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94303, USA. These plug-ins are buttons that Facebook uses to measure who accesses our website. If the visitor is also registered as a Facebook user and logged in, Facebook also stores further information. Facebook receives your IP address for technical reasons. We have no influence over the use of these data by Facebook. In this respect, we refer you to Facebook's privacy policies, in particular the information available at the following link:

https://www.facebook.com/help/568137493302217

There you will also find information on how to block Facebook social plug-ins using your browser.

7. Contact

You may at any time request information free of charge about your personal data stored by us. As a data subject, you also have the right to withdrawal, access, erasure, rectification, restriction and portability of your personal data, insofar as this does not conflict with a statutory retention obligation on our part.

For more information about your rights as a data subject, please contact us at info@rittis.com or by post at the postal address specified in section 1. We will be happy to help. The supervisory authority responsible for complaints is the Österreichische Datenschutzbehörde (DSB), Barichgasse 40–42, 1030 Wien.

8. Miscellaneous

We have implemented organisational and technical safeguards, which we continually evaluate and adjust as necessary, to protect your personal data stored and processed by us.

We reserve the right to amend this privacy policy at any time and adapt it to new developments. The new version applies from the time it is made available on our website. The current version of the privacy policy can be accessed at any time on the website at www.rittis.com, and our legal notice at www.rittis.com/de/impressum.

Rittisbergblick Hotel GmbH. / Rittis Alpin Chalets Dachstein

Vorberg 613 – 618 | A-8972 Ramsau am Dachstein | FN 394806y

T +43 (0)3687 21705 | E info@rittis.com | www.rittis.com

As of: May 2018

Choose language